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Have questions

  

We've got answers!

5 super easy steps to get you started now!

1Are you ready to accept payments on the go?
Click here now and follow our 5 super easy steps to get you started with Pure Pay Connect© today!

General Questions

1What is Pure Pay Connect?
Pure Pay Connect©, is a smart and secure mobile payment request solution. Our business tool provides you with the power of a portable point of sale device at your fingertips, without the cost and need of any extra card machine devices.
2What is Sage Pay?

Click here now see who and what Sage Pay is and why we trust them.
3What payment options are supported by Pure Pay Connect?
Pure Pay Connect currently supports 4 (four) payment options

1.) - instant EFT's
• You will be notified immediately when payment has been made, ensuring goods or services can be dispatched without delay.
• Your clients can now make real-time payments from 6 major banks without having to recapture any bank details, leaving no room for error.
• Instant EFT is a guaranteed method of payment that ensures no chargebacks or fraud.

2.) - Master -and Visa Cards
• Accept local and international MasterCard ™ and VISA ™ payments.
• No need for credit card merchant facilities at your bank.
• Our transactions are 3D secure, protecting you from fraud and reducing chargebacks.

3.) - Masterpass
• Offer your clients the convenience of using their Masterpass digital wallet.
• Masterpass allows for hassle-free, secure online payments from their connected device.

4.) - VISA Checkout
• Helps increase conversion through a streamlined checkout process to capture sales that would otherwise be lost.
• Supports your business growth with an expanding ecosystem of participating banks and merchants, which is building the VISA Checkout user base and offers the potential for new customers.
• Reduces fraud. With advanced security tools, such as device fingerprinting and step-up authentication, which authenticate consumers before they make a purchase.
4How does it actually work?
Pure Pay Connect is a mobile device driven payment request solution with lots of extra features and functions. The mobile device is activated and linked via a secure web interface - the one you as the boss man will have access to, to see what your staff are doing.
You can have several mobile devices linked to your secure web interface, all with their own reports, payment data etc.
  • The mobile device/s allows you/your staff to take payments in the field, create mobile job cards + , manage customer details and lots, lots more. Read more here. All from a FREE app download!
  • The secure web interface does even more! It has all the features that the mobile device interface has but also extra's like reports, device -and customer management etc. etc. etc.
Click here to see our detailed 5 super easy steps to get you started right now!
5I'm a sole proprietor (not a registered CC / PTY) - can I use Pure Pay Connect?
YES! As long as you are a South African citizen.
6What currencies are supported by Pure Pay Connect?


Pure Pay Connect can process any ZAR based transaction.
This means as the transactions are acquired in South Africa, we are only allowed to process South African Rand based transactions BUT, you can accept Master and/or Visa debit or credit card transactions from anywhere in the world.
Just note that these transaction are processed in Rand value and not as a foreign currency // value.

Requirements

1What do I need to use Pure Pay Connect?

Well firstly a mobile device that can access the internet. If you can Google from your device, you can use Pure Pay Connect!

You will also need a Sage Pay account (Read more about Sage Pay) to make use of Pure Pay Connect. You can apply seamlessly for their online account from within Pure Pay Connect. It's easy and quick - don't stress! We've got you!

Oh... and the will to make money - lots and lost of money

Click here to see our detailed 5 super easy steps to get you started right now!
2Can I use my Android or Apple device?
Yes, we have an iPhone and Android version available form the Apple App and the Google Play Store.
3Do I need a mobile Point of Sale (card machine) device?
No, you don't need any special PoS devices, business bank accounts etc. All you need is a smart phone.
If you can Google from your device - you can use Pure Pay Connect!
4Do I need a merchant account, card machine, eCommerce website -or anything like that?


No, your Pure Pay Connect facility already has all of that built in, via our secure payment processing partner; Sage Pay .
You don't need any upfront surety, security -or SSL certificates etc.
All you need is a cell phone (if you can Google from your device, you can use Pure Pay Connect!) and the ambition to make lots of money.

ps. We can assist you with a very cool eCommerce enabled website - simply click here. We'll use your existing Pure Pay Connect settings to enable you to sell online. Cool hey?
5What if I get stuck?
Our friendly Pure Pay Connect help desk is available to you for any questions and/or queries regarding our mobile app or web admin interface.
We'll even help you to configure the payments gateway needed to request payment.
Simply click here to log a ticket, here to go to our quick start guides or here to contact us.
For questions regarding your Sage Pay - Pay Now or Account setup, click here or call them on 0861 338 338 during business hours.

We always try to resolve all questions as quick as humanly possible!

Did me miss anything?

If you have any other questions, queries, comments or suggestions; why not drop us a line anytime -or click here to initiate a live chat with us during office hours and we'll be more than willing to assist.